Woes Of Working At Sephora

Sephora- a place not too unknown to the ears and eyes of many- especially women. A place where we all want to go- not just for our beauty needs, sometimes just for a quick visit! But whenever we go, one thing that we always ensure to get are samples! Loads and loads of them (well, technically only 3, because of the Sephora policy, but let’s not talk about that!).

We got in touch with few of the employees and ex-employees at Sephora and asked them to enlighten us about their woes of working at Sephora.

As a client, there are some demands and expectations we have from all or most of Sephora employees, and we deserve to have them met! I mean, why not? Clients as they like to say- burning a couple of thousand dollars here and there. But there are always two sides to a coin- so today we present to you the other side of the story- the woes of working at Sephora from their very own valued cast members.

Things Sephora Cast Members Want You to Know:


If you’re a Sally Sampler and come every day and ask for the same samples- unfortunately, Sally, they do notice and they do know. So, whenever you come by, and very innocently ask, ‘can I get samples of these?’ And they give you a tight-lipped smile and say ‘sure!’ They do that because they nice a f- but they know, Oh Sally, they know. The $150 serum you have sampled religiously for the last 3 months- they know!


Sephora cast members generally love their jobs. No serious! They do enjoy speaking to their clients and guiding them and helping you find that perfect routine. But what they don’t love, is Not Buying Natalie! I mean Sephora is expensive, they get it! Hell, half the things they won’t buy themselves! So they understand when you literally just want to take a sample. What they would appreciate though, is if you just say that in the beginning, rather than after a 45-minute consultation, and then a, ‘so can I get a sample of this?’ Like girl! Why you do this?


Kindness. It’s not that hard my friends, truly! Try it sometimes. Especially when you walk into a Sephora on a Saturday, with 10 gazillion people shopping their lives away, and then give the cast members rude expressions and verbal garbage for making you wait 5 long minutes before attending to them. No, Sour Suzy, that’s not how life works. Sorry to burst the bubble daddy blew.

EVERYDAY EVRYMini facials. So Sephora is now starting to offer this lovely service called Mini Facials for clients. The purpose is to try products on their skin before making the purchase because they understand the dilemma of having sensitive skin. But, the plot twist comes when Everyday Evry decides to come and get a mini facial done every day and NEVER BUY A SINGLE PRODUCT! A classic example of abusing a service, and then Evry will be the first to write about how Sephora has really lowered their standards if they refuse a FREE MINI FACIAL to her for her 7th visit that week. Sorry Everyday Evry, but we’re on to you.


Lastly, one cast member explains, it’s hard to assure a client of your knowledge on anti-aging skincare when you’re younger. No matter how many benefits and features you explain, some simply don’t want to hear it from someone who’s under 30. So Aging Angelina, yes, she may not be going through the same fine lines and wrinkles, but the intensive training they receive from brands about products, perhaps we can cut them some slack and trust the expertise! (plus, p.s: the employees are not commission based, so the chances that they are providing you with true and honest advice are pretty high!)



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